Refund & Return Policy

At THEBOOKPRO, we are committed to providing quality books and educational resources. Please read this Return & Refund Policy carefully before placing an order.

Many of our physical products are printed on demand or produced specifically after an order is placed. However, we want customers to have a clear understanding of when returns, replacements, and refunds are available.

Return Eligibility

We accept return and refund requests for products that:

  • Arrive damaged or defective
  • Contain a printing or manufacturing error
  • Are incorrect or different from the item ordered
  • Are materially different from the product description

If you receive an eligible item, please contact us within 7 days of delivery to report the issue.

Depending on the circumstances, we may offer:

  • A replacement
  • A refund
  • Another appropriate resolution

How to Request a Return or Refund

To request a return, refund, or replacement, please contact us at:

Email: thebookprogroup@gmail.com
Phone: +1 888-851-6871

Please include:

  • Full name
  • Order number
  • Email address used for the purchase
  • Description of the issue
  • Clear photos of the damaged, defective, or incorrect item, where applicable

We aim to respond to requests within 1–2 business days.

Please do not return an item without first contacting us and receiving instructions.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, incorrectly printed, or different from what you ordered, please notify us within 7 days of delivery.

After reviewing your request, we will determine the appropriate resolution. Where applicable, we may provide a replacement or issue a refund at no additional cost to you.

Change of Mind Returns

Because many of our physical products are printed on demand or produced specifically for each order, we generally do not accept returns or provide refunds for:

  • Change of mind
  • Ordering the wrong title, format, or quantity
  • Accidental purchases
  • Personal preference after delivery

We encourage customers to carefully review their order details before completing their purchase.

This policy does not affect any consumer rights available under applicable law.

Return Shipping Costs

If a return is approved due to a damaged, defective, or incorrect item, THEBOOKPRO will provide appropriate return instructions and, where applicable, cover the cost associated with the return.

For returns that are not related to an error, defect, or incorrect item, return eligibility and any applicable shipping costs will be determined on a case-by-case basis.

Order Cancellations and Changes

If you need to cancel or modify an order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate your request before the order enters production or fulfillment. However, because some products are processed quickly, we cannot guarantee cancellations or changes once production or fulfillment has begun.

Digital Products

Digital products, including eBooks and downloadable content, may not be eligible for a refund once access or download has been provided.

However, if a digital product is defective, inaccessible, or materially different from its description, please contact us so we can investigate and provide an appropriate resolution.

Lost or Undelivered Packages

If your order has not arrived within the expected delivery timeframe or appears to be lost in transit, please contact us.

We will investigate the issue with the relevant shipping carrier or fulfillment partner and work toward an appropriate resolution.

Non-Returnable Items

Unless required by applicable law, the following items may not be eligible for return due solely to a change of mind:

  • Print-on-demand books
  • Downloadable products after access has been provided
  • eBooks after download or access
  • Gift cards
  • Personalized or custom-made products

These restrictions do not apply to items that are damaged, defective, incorrect, or materially different from their description.

Refund Processing

Once a refund is approved, it will generally be issued to the original payment method used for the purchase.

Refund processing may take approximately 5–10 business days, depending on your payment provider or financial institution.

Contact Information

If you have questions about this Return & Refund Policy or need assistance with an order, please contact us:

Brand Name: THEBOOKPRO
Legal Entity: Samuelhybrid Ecommerce LLC
Email: thebookprogroup@gmail.com
Telephone: +1 888-851-6871
Mailing Address: 7209 Lancaster Pike, Ste 4, Num 3051, Hockessin, DE 19707

Business Hours:
Monday–Friday: 9:00 AM–5:00 PM EST
Saturday–Sunday: Closed