Refund & Return Policy

At THEBOOKPRO, we are committed to providing high-quality books and educational resources. Because many of our products are printed on demand through our trusted fulfillment partner, Lulu Direct, each order is produced specifically for you after purchase.

Please review our return policy below.

Returns

Due to the custom print-on-demand nature of our products, we are unable to accept returns or exchanges for:

  • Change of mind
  • Ordering the wrong title, format, or quantity
  • Accidental purchases
  • Customer preference after delivery

We encourage customers to carefully review their order before completing their purchase.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, contains a printing error, or you receive the wrong item, we'll make it right.

Please contact us within 7 days of receiving your order and provide:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the damage or defect

Once reviewed, we will arrange a replacement or issue a refund if appropriate.

Order Changes & Cancellations

Because production begins shortly after an order is placed, orders can only be modified or cancelled before they enter production.

If you need to make a change, please contact us as soon as possible after placing your order. Once production has started, we cannot guarantee that changes or cancellations can be accommodated.

Refunds

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.

Digital Products

Due to the nature of digital content, all eBook and downloadable product purchases are final and cannot be refunded once access has been provided, except where required by applicable law.

Lost Packages

If your package appears to be lost during transit, please contact us. We will work with the shipping carrier and our fulfillment partner to investigate the shipment and determine the appropriate resolution.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

  • Print-on-demand books
  • eBooks and downloadable products
  • Gift cards
  • Personalized or custom products (if offered)

How to Request a Return or Report an Issue

To report a damaged, defective, or incorrect order, please contact our customer support team with:

  • Your full name
  • Order number
  • Email address used for the purchase
  • Description of the issue
  • Photos (if applicable)

We aim to respond to all support requests within 1–2 business days.

Contact Us

If you have any questions about this Return & Refund Policy or need assistance with your order, please contact us:

Brand Name : The Book Pro
Legal entity : Samuelhybrid Ecommerce llc
Customer support : thebookprogroup@gmail.com
Tele: +1 888-851-6871
Mailing address : 7209 Lancaster Pike ste 4 num 3051, Hockessin , DE 19707
Business Operating Hours: Monday–Friday, 9 AM – 5 PM EST (Eastern Standard Time)
Saturday and Sunday closed